FAQs

A1: All listed products are in stock. We mainly ship from our US warehouse, but we also have stock in China, and Australia. Some products may ship from different warehouses, which could affect shipping time. We usually choose the fastest or most cost-effective shipping method like DHL,UPS or Amazon Logistics.

A2: You can find Aeswgof products on our website, Amazon, AliExpress, and TikTok Shop. We are also on TikTok, YouTube, Facebook, Instagram, and Pinterest. Please shop through our official stores to avoid scams.

A3: Shipping costs include import duties, so you usually don’t need to pay any additional taxes.

A4: In-stock products usually ship within 1-2 days after payment. Delivery from our US warehouse typically takes 5-10 working days. Shipping fees depend on your location: small items enjoy free global shipping, while larger items such as electric scooters are free to North American countries like the USA, Canada, and Mexico. For other regions, a long-distance shipping fee will apply, which you can view after entering your address details at checkout. This is all the expenses, no extra expenses.

For non-US regions, sea shipping typically takes about 6–10 weeks depending on the destination distance. Air shipping is also available with an additional fee, and delivery takes around 2 weeks.

A5: Some products have color options. Simple custom designs (like logos) are available for some orders. The default logo is Aeswgof. Please contact us to check available options.

A6: Our electric golf caddies fit most standard golf bags. Please provide your bag size if you want us to double-check compatibility.

A7: Some products need simple assembly. We provide clear instructions and video guides. You can also contact us for one-on-one help.

A8: Battery range depends on the model. Most of our golf scooters can travel about 18-35 km per charge. Please check the product page for exact details.

A9: You can contact us anytime if you have a problem. We provide free remote video support. Quality issues will be fixed or replaced for free.

A10: Please charge the battery after each use. Do not leave it empty for a long time. In winter, turn it on regularly even if not in use. The battery can usually last over 600 charge cycles and comes with a warranty.

A11: Yes, you can buy spare parts like remotes, batteries, and tires on our website. You can also contact us for a direct purchase link.

A12: We mainly provide after-sales support through online technical assistance and free spare part delivery. For customers in the U.S., local offline repair service is also available. We offer a one-year warranty for electric products (excluding misuse or damage). For details, please visit: https://aeswgof.com/warranty/

A13: Yes, we offer a 15-day no-reason return and a one-year warranty. Please make sure the product and packaging are in good condition. For details, visit: https://aeswgof.com/refund-returns-policy/ (If the return is not caused by a product issue, you need to cover the shipping cost.)

A14: Some batteries meet airline shipping standards, but airline rules may vary. Please check with the airline or contact us to confirm.

A15: Our company is located at 8 The Green, Ste A, Dover, Kent County, Delaware 19901, USA. You can find our contact details on https://aeswgof.com/contact/. (For phone numbers, please contact customer service directly.) You can also email us or leave a message on our website. Please remember to leave your contact information so we can reply.

A16: Prices may vary due to different promotions or events on each platform.

A17: Our electric golf scooters come with chargers available in multiple plug standards — US, UK, EU, and AU. We automatically provide the correct charger version according to your shipping address, ensuring voltage and plug compatibility.

💬 Common questions:
• Will the charger work in my country?
→ Yes, it will. We match the charger type to your region automatically.
• Do I need an adapter?
→ No adapter is needed in most cases, unless you have a unique local standard.
• What voltage does it support?
→ The charger supports 110V–240V wide voltage input.

(If you have specific plug or voltage requirements, please leave a note when placing your order.)