Aeswgof Warranty Information
Warranty Information
This page explains the general warranty coverage for AESWGOF electric golf scooters, electric golf trolleys, golf mobility products, replacement parts, and non-electric golf accessories.
Most AESWGOF electric golf scooters and electric golf trolleys follow the warranty terms listed below. However, the warranty period and coverage may vary depending on the product, component, country, order agreement, or information shown on the relevant product page.
If the warranty terms provided with your product or order differ from this page, the product-specific or order-specific terms will take priority.
General Warranty Coverage
AESWGOF products are covered against defects in materials and workmanship that existed at the time of delivery and occur during normal, intended use.
During the applicable warranty period, AESWGOF may provide technical diagnosis, repair guidance, replacement parts, repair services, or product replacement, depending on the nature of the fault and the availability of parts.
The warranty does not cover damage caused by misuse, improper installation, incorrect operation, accidents, overloading, unauthorized modification, unauthorized repair, neglect, improper storage, water immersion, severe impact, or other customer-caused damage.
Please retain your order number, invoice, receipt, or other valid proof of purchase. Warranty coverage begins from the original purchase date unless otherwise stated in writing.
Warranty Periods for Electric Golf Scooters and Trolleys
| Category | Covered Components | Warranty Period | Coverage Notes |
|---|---|---|---|
| Main Components | Motor, controller, throttle, steering system, main frame, front fork, wheel assembly, golf bag holder and other primary structural or electrical components | 12 Months | Covers manufacturing defects and failures occurring during normal use. Damage caused by collision, overloading, water ingress, unauthorized disassembly, modification, or improper operation is not covered. |
| Battery and Electrical Accessories | Battery, charger, switches, connector cables, display, control buttons, clamps and related electrical accessories | 6 Months | Covers manufacturing defects under normal use. Damage caused by deep discharge, prolonged lack of charging, water ingress, incorrect chargers, incorrect voltage, unauthorized opening, short circuits, impact, or improper storage is not covered. |
| Wear and Appearance Parts | Tires, fenders, handlebar grips, plastic covers, decorative panels and similar wear-prone parts | 3 Months | Covers manufacturing defects existing at delivery. Normal wear, scratches, discoloration, tire wear, accidental damage, cosmetic damage, and damage caused by use are not covered. |
| Consumable and Vulnerable Parts | Belts, pedals, rubber pads, fasteners, seals, brake pads, tubes and other consumable or easily worn parts | Limited Coverage | These parts are generally not covered for normal wear and tear. A claim may be considered if a manufacturing defect is identified at the time of delivery. |
Warranty periods may differ for certain models, replacement components, special orders, promotional products, refurbished products, or products sold under a separate written agreement.
Battery Care and Warranty Conditions
Important battery notice: Turn off the product after use and recharge the battery promptly.
- Do not leave the battery in a deeply discharged state for an extended period.
- Recharge the battery regularly during long-term storage.
- Only use the charger supplied or approved by AESWGOF.
- Keep the battery and charging port dry.
- Do not open, modify, puncture, drop, or severely impact the battery.
- Do not charge the battery near flammable materials or in extreme temperatures.
Battery damage caused by deep discharge, incorrect charging, unauthorized disassembly, water ingress, improper storage, physical damage, or use of an incompatible charger is not covered by warranty.
Water Exposure
Certain AESWGOF electric golf products may be used in light rain or may pass briefly through shallow puddles, provided this is permitted by the relevant product instructions.
The warranty does not cover damage caused by submerging the product, pressure washing, flooding, prolonged exposure to heavy rain, storing the product outdoors in wet conditions, or allowing water to enter the battery, motor, controller, display, charging port, or electrical connectors.
Non-Electric Golf Accessories and Golf Gear
AESWGOF also sells non-electric golf accessories and golf-related products, such as holders, golf practice equipment, travel accessories, bags, mats, nets, support rods and other golf gear.
Non-electric products are covered against manufacturing defects according to the warranty period shown on the product page, invoice, order confirmation, or product documentation.
Warranty coverage for non-electric products does not include normal wear, cosmetic damage, accidental damage, misuse, incorrect installation, deformation caused by excessive force, damage during transportation after delivery, loss of parts, or deterioration caused by improper storage.
What the Warranty May Include
Depending on the confirmed fault, product condition and available service options, warranty support may include:
- Remote troubleshooting and technical guidance.
- Installation or repair videos.
- Replacement of confirmed defective parts.
- Repair of an eligible product or component.
- Replacement of the product when a major covered defect cannot reasonably be repaired.
AESWGOF may require photos, videos, diagnostic information, serial numbers, test results, or return of the affected part before approving a warranty solution.
Warranty Parts and Shipping Costs
During the applicable warranty period, replacement parts approved under a valid warranty claim will be provided free of charge.
- The first three warranty-part shipments for each order are provided without additional shipping charges.
- If more than three separate after-sales shipments are required for the same order, the customer may be responsible for the actual air shipping cost of any additional shipment.
- For small golf scooter or electric trolley parts, the air shipping cost is typically approximately USD 15 per shipment.
- The final shipping charge may vary depending on the destination, package weight, dimensions, carrier rates and delivery requirements.
To reduce unnecessary shipping costs and delays, customers should report all known issues and required parts together whenever possible. AESWGOF may combine multiple approved replacement parts into one shipment.
Non-Covered Cases
Free warranty service does not apply in the following cases:
- Improper use, operation, assembly or installation.
- Failure to follow the user manual or safety instructions.
- Damage caused by overloading or use beyond the product's limits.
- Unauthorized disassembly, modification, repair or replacement.
- Use of incompatible batteries, chargers, parts or accessories.
- Deep battery discharge or prolonged failure to recharge.
- Water immersion, flooding, pressure washing or severe water ingress.
- Collision, impact, dropping, overturning or accidental damage.
- Oxidation, corrosion, rust or damage caused by improper storage.
- Normal wear of tires, grips, pedals, brakes, belts and surface finishes.
- Scratches, dents, fading or other cosmetic damage after delivery.
- A removed, altered, damaged or unreadable serial number.
- Warranty information that does not match the product or order.
- Damage caused by inadequate packaging during a customer-arranged return.
- Loss of parts, accessories, manuals or packaging after delivery.
- Damage caused by fire, flood, natural disaster or other external events.
- Failures unrelated to product materials or workmanship.
How to Make a Warranty Claim
If you experience a problem, stop using the product when continued use may cause further damage or create a safety risk.
Contact AESWGOF support and provide a clear description of the problem. To help us diagnose the issue efficiently, please include the following information where applicable:
- Your full name and delivery address.
- Your AESWGOF order number, invoice or proof of purchase.
- The product name and configuration.
- The product serial number, if available.
- Clear photos showing the complete product and affected area.
- Clear videos demonstrating the fault or abnormal operation.
- A description of when and how the problem occurred.
- Any relevant error messages or display information.
Please email your claim to: support@aeswgof.com
Product Return and Packaging
Do not return a product or component before receiving return instructions from AESWGOF.
If a return is required, the product must be cleaned, switched off and packaged securely. Unless otherwise instructed, the package should include:
- The product or affected component.
- All requested accessories and parts.
- Your name, address and contact details.
- Your order number and product serial number.
- A copy of the original purchase document.
- A short written description of the fault.
- The return authorization or shipping information provided by AESWGOF.
We strongly recommend retaining the original carton and protective packaging for at least 15 days after delivery. If the original packaging is unavailable, use a strong carton, internal padding and suitable protection against impact, movement, moisture and compression.
AESWGOF is not responsible for damage caused by inadequate packaging, incorrect return handling, missing protection, or transportation arranged without following the return instructions provided by AESWGOF.
Additional Information
This limited warranty is provided in addition to any mandatory consumer rights that may apply in the customer's country or region. Nothing on this page is intended to exclude rights that cannot legally be excluded.
AESWGOF reserves the right to inspect, test and verify the product before approving a warranty remedy. Replacement parts or replacement products may be new or functionally equivalent, subject to availability.
For questions regarding warranty coverage, replacement parts or after-sales service, contact: support@aeswgof.com