Order Processing & Dispatch
- Regular orders: submitted to warehouse within 1–2 business days for packing and shipment
- Custom orders: 3–7 business days depending on specifications and quantity
- Factory direct shipments: 2–5 days to load containers or prepare for air shipment
- U.S. local stock: FedEx or Amazon Logistics delivery in 3–5 days
- Tracking numbers updated to your AESWGOF account order page and emailed once shipment is ready
Shipping Fees & Options
- Shipping costs vary by region, tax rates, and delivery method
- After adding items to your cart and entering your delivery address, available options and costs are displayed
- Door-to-door delivery supported in most regions, South America and Africa typically only to port
- Some free-shipping products include shipping and taxes in the price
Customs Clearance & Duties
- Door-to-door delivery includes customs clearance and taxes, handled by our carrier
- No extra payment required from customer; monitor delivery to ensure smooth receipt
- If the system shows self-clearance, your region does not support fully inclusive delivery—customs/taxes must be handled locally
Pre-Order Handling
- Pre-order items shipped sequentially based on order time after release
- We aim to dispatch pre-orders as quickly as possible
- Tracking numbers updated to your account order page once shipped
Shipping Delays
- Delays may occur due to carrier/factory holidays, port congestion, inspections, or extreme weather
- We strive to process and dispatch orders efficiently despite these factors
Return Shipping Policy
- Returns usually use economical sea shipping (DDP door-to-door)
- Return shipping covered by AESWGOF if due to product quality issues
- For non-product reasons (change of mind), return shipping is the buyer’s responsibility
For more details on returns and customs clearance, please see our Refund & Returns Policy.
Need Assistance?
Email us anytime at Support@Aeswgof.com