15-Day Return & Exchange Policy
- Returns or exchanges accepted within 15 days of receipt for quality issues
- Items must be unused, resellable, and in original packaging (including manuals, accessories, gifts)
- Customers may choose their preferred courier for return
- Return shipping cost borne by responsible party
- Exchange available with price difference settlement
Non-quality-related returns: For returns that are not due to an irreparable product quality issue, a 10% deduction from the original order amount will be applied as a return inspection and handling fee. This policy helps protect against intentional or malicious damage during the return process that could render the product unusable or beyond economical repair.If the returned product has multiple areas of damage or other signs of damage caused by human factors, additional deductions may be applied based on the type, extent, and repair cost of the damage.To avoid unnecessary disputes, we strongly recommend that customers take clear photos or videos showing the product’s condition before packing it for return, and keep this documentation until the return has been fully inspected and processed.
Warranty Coverage
- Electronic products: 365 days warranty, battery covered for 180 days
- Non-electronic products: 365 days warranty
Partial Refund & Agreement
- If a product is partially damaged in transit but still functional, we can negotiate a partial refund or replacement
- Return not required if mutual agreement is reached
Refund Process
- After inspection, you’ll be notified via email of refund approval
- Approved refunds are processed within a few business days to your original payment method
Non-Refundable Situations
- Product has been used, damaged, or is not in resellable condition
- Return not initiated within 15 days of purchase
- We do not receive the returned item
- Product issues are covered by warranty (repair only)
Order Cancellation
- Unshipped orders can be cancelled with full refund
- Contact us to check your order status
- Refund processed within 1–3 business days after successful cancellation
Please note: Any fees charged by your bank, PayPal, or other payment institutions may not be refundable. Refund of such fees depends on the institution and is beyond AESWGOF’s control. AESWGOF does not gain any benefit from these fees.
Other Refundable Scenarios
- Your order is flagged as fraud — we will cancel and refund automatically
- We are unable to ship to your location — we will contact you for alternatives
Shipping Advice
- Use a trackable shipping service for returns
- Consider shipping insurance for high-value items
- We are not responsible for lost return packages
Promotions & Gifts
- Used coupons will not be reinstated if expired during return
- Free gifts must also be returned with the main item
Need Help?
Email us anytime at Support@Aeswgof.com